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Shipping Information
We use the United States Postal Service. Typically we use priority mail. For large heavy orders, we will typically send USPS ground.
Likely not, but you are always free to reach out to us and ask anyway.
Lost
If the USPS loses your package, we will replace it for you.
Stolen
However, if tracking says delivered we can’t be responsible for lost packages or packages that may have been stolen off your porch.
Delayed
We deal with this on a case by case.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept all major credit cards, debit cards, bank wires, PayPal, CashApp, and Venmo].
Yes, your payment information is secure. We use SSL encryption to protect your data.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Returns
We offer a [number] day return policy. You can return eligible items within [number] days of receiving your order.
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
Specify who pays for return shipping, e.g., customer, seller
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance.